Sprint PCS Complaint - Sprint Customer Service and Blackberry.....UGH!!!!!
No my issue was not resolved. The last agent I spoke to did talk me out of terminating my account with Sprint, and set up an appointment to take my Blackberry to a nearby Sprint store for possible repair. I do appreciate her effort, but the issue was not resolved and has been ongoing for a week.
I did go to the Sprint store and gave them the print out of the scheduled appointment for 5:30pm. I left work early to go, and once I got there I was told it's not an appointment and that I'd have to sign in at the counter and wait my turn. Well I signed in and waited for over an hour. Unfortunately I had to leave shortly after to pick my child up for soccer practice.
I believe as a whole the customer service I've received over the phone and in the store, was horrible. I have been hung up on, placed on hold for 20 to 30 minutes at a time, told to delete files, that did not need to be deleted, and just lost a lot of time and the issue still has not been resolved.
I have a Blackberry Curve, that will not play any of the over 160 songs I've downloaded over the past year. I continue to receive the same error regarding, "unable to verify access, please call *2 to have your Sprint music store account merged".
I along with 11 other members of my family all have Sprint, and I've been a customer for over 6 years and I'm not a happy customer.
I've called customer service 5 out of the past 7 days, and spoken to 8 customer service reps, to no avail. I will make one final call to terminate my contract and my family will cancel as well too.
To know Sprint treats your loyal customers like this, speaks volumes.