Arby's Inc. Informative - Providing the Best Service Possible
MARY ESTHER, FLORIDA -- I work for Arby's and would like to put out there that we do strive to provide the best fast food experience possible. We smile, greet, thank and do our best to go above and beyond your expectations. Yes, sometimes we do make mistakes and speaking for our location we are apologetic and do our best to make it right for you, we didn't mean to mess up your order. Yes sometimes you may have to wait a little; however your service providers will be apologetic yet at the same time we do want you to receive fresh food and we do want to get your order correct. It's unfortunate that most of the reviews I see are bad. Many times a day we are complimented on what a great job we are doing; however you never see those reviews online. Only the angry and ticked off customers have the time to write a review. So please if you have visited an Arby's and your experience was good, please send in that review. It breaks our hearts and our spirits and our desire to do a good job when all we ever hear are the negative comments. The tasks we are required to do are not difficult; however dealing w/ a diverse community our jobs can be very emotionally taxing and drain the good right out of us. The customer is the reason we do what we do and we would love to serve you.
Please send in those good comments, we need to hear that we are doing a great job and so do our bosses (lol). I sincerely apologize if your Arby's experience was a bad one. Give Arby's in Mary Esther, Florida a chance, I think you'll like it.