Wells Fargo & Company Complaint - Stop Payment Policy
SAN FRANCISCO, CA -- On or about 9/27/10 I called Wells Fargo bank to register complaint about a SuperTarget debit card charge I could find no receipt or record of in my files. [Target accounting, in phone call I made to them, did say they could not find this debit fee going all the way back to 9/10/10]. I called Wells Fargo and placed a 'stop payment' on the charge; and at the time Wells Fargo said there would be a 6 month period for this stop pay. Today I discovered that Wells Fargo put this stop pay on ALL Target debit card purchases, not the one time debit fee. In my conversation with them,"ALL" company debit charges wasn't mentioned. Now, Target is charging me $500 in NSF fees. After a 90 minute phone call to Wells Fargo, being disconnected 3times, a customer service representative yelling at me because I didn't have a tracking number, then hung up on me. I then personally went to a branch location, there they claimed that Target accounting terminology was the cause of the stop pays (all accounting numbers are the same, so no, Target not in error there).More phone calls to Wells Fargo, to no avail, THE WELLS FARGO BANK REFUSES TO budge on changing their terminology; and offer assistance in removing the NSF fees (there was money in my account to cover all Target transactions at the time). I've done stop pays numerous times over the years and NO BANK has ever done a 'blanket stop pay' EVER!!! SO -- fair warning to all Wells Fargo Bank users who need to do a stop payment. Is it any wonder banking industry has lost the American public trust?
I want Wells Fargo to remove the $500 stop pay fees, because the money was in the account. I want them to replace the $387 dollars as it was their fault that Target did not get paid.
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