Gateway Complaint - Fraudulent Practices By Gateway
PORTLAND, OREGON -- A word of caution to anyone considering buying a Gateway PC or any product from this company for that matter. I am currently suing Gateway for fraud and conversion of property related to an incident that occurred almost one year ago. When I brought my PC into their service center to fix a continuing crash problem I told them that nothing was backed up, that I had "IRREPLACEABLE" data on the system and that before they did anything to contact me to arrange a backup of the hard drive. This was written on the service order paperwork. Instead, Gateway performed NO diagnostic work on the PC, simply removed the hard drive, sent it back to their scrap pile, and replaced it with another. All this in order to save money on "no fee" warranty labor time on the service tech. In the ensuing discussions I had with Gateway middle management I was basically told that they were having issues with their service centers of not performing diagnostic work as promised. Needless to say they did not back up the hard drive and I lost EVERYTHING....pictures of my newborn son, financial info, professional contact info, etc. So, they sell a PC with a service warranty. In order to obtain that service they require you to sign the service agreement that attempts to absolve them of all responsiblity NO MATTER THEY DO TO YOUR PC even if they completely ignore your instructions!!! Its not surprising they closed down all their service centers. And to make the deal even sweeter I am getting the typical stone-walling obstructionist behavior from Gateway in obtaining discovery information throughout the arbitration process. Which brings me to another word to the wise. Don't proceed with arbitration. The system is stacked against you and the arbitrator seems to have more sympathy for the corporate player than the little guy....after all his bread and butter comes from arbitration agreements with the big corps. Get a good lawyer and sue the hell out of them in district court. Are there any attorneys out there who are interested in a class action suit? Lesson is...Don't ever buy a Gateway product. Bury these crooks and force them to fold!!!