General Electric Company Complaint - GE Junk peddlers - GE kitchen fixtures/appliances/customer service
I agree about new GE crap. Not worth the risk unless you like having to replace it within a few years or less. Example: GE mini florescent under cabinet lighting bulb No. "GE F 21T5" in fixture "GE Order Code: UCF36/EBL", in which the bulb which is guaranteed on the packaging to last 9 years but only lasts 2-3 months. The fixture will no longer light a new bulb, only the bulb ends light slightly. GE's website "gelighting.com" does not recognize their own part number and will not allow email to be sent to them without a part number. The 800-435-4448 customer assistance number put me on hold for 20 minutes then after explaining the problem and symptoms (with the bulb and fixture part numbers) to the customer service guy was told "Are you saying you can't buy a new bulb." I had just explained that I had two new bulbs in front of me and neither would light except for the ends. He said "GE still manufactures the bulbs". I repeated that I had two new bulbs in front of me and that neither light up. He said "You need another department, I only do light bulbs". He said "I will transfer you to the right department". The person who answered at the next department (after I had explained the problem) said "You need a different department, we only do industrial and hazardous large commercial equipment and lighting". He then said "I might be able to find a number you can call". Home Depot where the fixture was purchased told be to call GE and that they will make it right, but don't bring it to us. That was when I was there to find a new bulb (which made two) to see if the previous one was bad. To sum it up GE puts out inferior products from outsourced suppliers and will not act on their advertised guarantees. GE employees speak poor English, are unhelpful and in general don't know their 'arse' from a hole in the ground. I'm done with GE products (think China), so I won't tell the very lengthy story about my GE Profile range, it's a blood pressure thing. Buy American made, that means actually manufactured in the US.