Time Warner Cable Complaint - The old switcheroo - DSL modem return
SAN DIEGO, CALIFORNIA -- We all enter knowingly into contracts for cable, internet, and phone services that we are being scammed a bit. One price to start and then up it in a few months or loads of channels and then charge you different prices later, but this time I seriously don't even know what to do. I had Time Warner cable internet services in San Diego for a bit over 2 years. I was not informed that after one year my price would go up from 40 to 56 dollars a month. I was on the automatic payment system and they just upped it with out so much as an email. I called and said I was going to jump ship they offered it to me at 47 a month so I stayed. 3 months later with out a word back charging me 56 a month again. Well we finally decided to move away and I canceled their every more expensive services and mailed them back their modem. I looked on line to see if it arrived and according to the tracking number no one was there to receive it and it was at the post office. Called timewarner was informed that it was my problem to get it there, called the post office was informed that the sender could no longer do anything only the receiving party could get at the package now. So back to Time Warner pleaded to talk to a manager and gave them a number to call to have the package redelivered. Time warner calls back in an hour and says that they did receive the package had it there already and it was not the right modem. Not possible I say how did you get a package redelivered to you in a hour. Oh it was here all along, so the us post office is lying then? You owe us 81 dollars say Time Warner or the right modem. They sent me back "my modem". It arrived today and is not the modem I put in the box. I'm not a techie or what ever but I know the size and color of something I sent out a week ago. So what do I do? Is there anything I can do? Time warner cable has duped me.