Dollar Rent A Car Systems, Inc. Informative - Worst Car Rental Experience Of My Life.
WINDSOR LOCKS, CONNECTICUT -- San Diego, CA
My review got kind of long so if you don't read anything else know this, car rental reservations are not set it stone so it is not too late to book with a better car rental agency and just cancel or no show for your dollar reservation, I wish someone would have told me!
Renting with Dollar was the worst experience of my life! The shuttle took forever to arrive. We saw several better shuttles pass by while we waited.
Then the lady at the counter set a new low in rude service. She barks at people and isn't helpful in the least. I had a reservation for a Toyota Camry but they put me in a Kia Spectra. Our luggage didn't even fit in the trunk. I would have complained but I just didn't want to deal with the rude lady so I accepted it. They charged us $15 a day for gps rental (it would have been cheaper to buy one) and it didn't work. It was like 7 years old, the kind with a fat back and no touch screen. When the GPS crashed for the third time before we left the parking lot I took it back in and they quickly swapped it out for a slightly newer one. If they know it's a piece of junk why do they give it to people?
Upon returning the car we pulled to the door to unload our luggage in the pouring rain. The lady came out and instead of helping unload, she barked at us to move the car. We parked the car around back and my more patient wife went inside to deal with the rude agent while I unloaded our bags by myself in the rain.
After I unloaded the bags I went inside to find my wife losing her zen-like patience with the counter lady. We were returning the car with a full tank of gas but we didn't have a receipt so they still wanted to charge us a penalty. I was about to lose my temper so I went out and started loading my bags on the shuttle, it could have been hours until the next shuttle came.
When the shuttle driver came onboard he reminded passengers to check for cell phones and chargers because they frequently find them and they have a whole box full of them in the back. One passenger joking asked if they had iPhone chargers and the driver said "let me look." The shuttle driver brought two boxes full of lost and found and let the passengers go through them and take what they liked!!
My wife asked for the manager's name to file a complaint and the lady said she did not know it.
Before this experience I thought that all car rental companies were pretty much the same, but this experience taught me that is not true. Stay away from Dollar car rental like the plague. I plan on posting negative reviews as much as possible if only to warn fellow passengers to stay away!