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Dollar Rent A Car Systems, Inc. Informative - Worst Car Rental Experience Of My Life. - Car Rental From Hartford Airport.
Car Rental From Hartford Airport.
WINDSOR LOCKS, CONNECTICUT -- San Diego, CA
11/5/2010
My review got kind of long so if you don't read anything else know this, car rental reservations are not set it stone so it is not too late to book with a better car rental agency and just cancel or no show for your dollar reservation, I wish someone would have told me!
Renting with Dollar was the worst experience of my life! The shuttle took forever to arrive. We saw several better shuttles pass by while we waited.
Then the lady at the counter set a new low in rude service. She barks at people and isn't helpful in the least. I had a reservation for a Toyota Camry but they put me in a Kia Spectra. Our luggage didn't even fit in the trunk. I would have complained but I just didn't want to deal with the rude lady so I accepted it. They charged us $15 a day for gps rental (it would have been cheaper to buy one) and it didn't work. It was like 7 years old, the kind with a fat back and no touch screen. When the GPS crashed for the third time before we left the parking lot I took it back in and they quickly swapped it out for a slightly newer one. If they know it's a piece of junk why do they give it to people?
Upon returning the car we pulled to the door to unload our luggage in the pouring rain. The lady came out and instead of helping unload, she barked at us to move the car. We parked the car around back and my more patient wife went inside to deal with the rude agent while I unloaded our bags by myself in the rain.
After I unloaded the bags I went inside to find my wife losing her zen-like patience with the counter lady. We were returning the car with a full tank of gas but we didn't have a receipt so they still wanted to charge us a penalty. I was about to lose my temper so I went out and started loading my bags on the shuttle, it could have been hours until the next shuttle came.
When the shuttle driver came onboard he reminded passengers to check for cell phones and chargers because they frequently find them and they have a whole box full of them in the back. One passenger joking asked if they had iPhone chargers and the driver said "let me look." The shuttle driver brought two boxes full of lost and found and let the passengers go through them and take what they liked!!
My wife asked for the manager's name to file a complaint and the lady said she did not know it.
Before this experience I thought that all car rental companies were pretty much the same, but this experience taught me that is not true. Stay away from Dollar car rental like the plague. I plan on posting negative reviews as much as possible if only to warn fellow passengers to stay away!
11/5/2010
My review got kind of long so if you don't read anything else know this, car rental reservations are not set it stone so it is not too late to book with a better car rental agency and just cancel or no show for your dollar reservation, I wish someone would have told me!
Renting with Dollar was the worst experience of my life! The shuttle took forever to arrive. We saw several better shuttles pass by while we waited.
Then the lady at the counter set a new low in rude service. She barks at people and isn't helpful in the least. I had a reservation for a Toyota Camry but they put me in a Kia Spectra. Our luggage didn't even fit in the trunk. I would have complained but I just didn't want to deal with the rude lady so I accepted it. They charged us $15 a day for gps rental (it would have been cheaper to buy one) and it didn't work. It was like 7 years old, the kind with a fat back and no touch screen. When the GPS crashed for the third time before we left the parking lot I took it back in and they quickly swapped it out for a slightly newer one. If they know it's a piece of junk why do they give it to people?
Upon returning the car we pulled to the door to unload our luggage in the pouring rain. The lady came out and instead of helping unload, she barked at us to move the car. We parked the car around back and my more patient wife went inside to deal with the rude agent while I unloaded our bags by myself in the rain.
After I unloaded the bags I went inside to find my wife losing her zen-like patience with the counter lady. We were returning the car with a full tank of gas but we didn't have a receipt so they still wanted to charge us a penalty. I was about to lose my temper so I went out and started loading my bags on the shuttle, it could have been hours until the next shuttle came.
When the shuttle driver came onboard he reminded passengers to check for cell phones and chargers because they frequently find them and they have a whole box full of them in the back. One passenger joking asked if they had iPhone chargers and the driver said "let me look." The shuttle driver brought two boxes full of lost and found and let the passengers go through them and take what they liked!!
My wife asked for the manager's name to file a complaint and the lady said she did not know it.
Before this experience I thought that all car rental companies were pretty much the same, but this experience taught me that is not true. Stay away from Dollar car rental like the plague. I plan on posting negative reviews as much as possible if only to warn fellow passengers to stay away!
Comments:
Posted by trmn8r on 2010-11-05:
You say that the shuttle took forever to arrive, and several better shuttles passed by. I am left wondering what constitutes a "better shuttle". More modern? More frequent stops?
The GPS was faulty and they replaced it. You forgot the receipt (did they tell you that you would need it?). This doesn't sound all that bad for a company called "Dollar Rent a Car", which is related to "Thrifty." Was the rental cheaper than the big guys like National?
The GPS was faulty and they replaced it. You forgot the receipt (did they tell you that you would need it?). This doesn't sound all that bad for a company called "Dollar Rent a Car", which is related to "Thrifty." Was the rental cheaper than the big guys like National?
Posted by jktshff1 on 2010-11-05:
kudo's to your better half.
Posted by jsail4fun on 2010-11-06:
Those are valid points terminator, I just think that the way that the lady was so rude made it so much worse. A friendly, helpful customer service representative could have made the same situation much better. In this case Dollar wasn't all that much cheaper and I didn't really care because my company was paying. In my opinion low prices shouldn't mean that they don't have to treat customers like humans.
Shuttle is all of the above. The major companies had large, clean, well lit shuttles that were frequently pasding by while we waited for the one lone beat up shuttle.
Again, just know that when you compare and you see that you are saving a dollar or two a day that you are giving up a lot as well.
Shuttle is all of the above. The major companies had large, clean, well lit shuttles that were frequently pasding by while we waited for the one lone beat up shuttle.
Again, just know that when you compare and you see that you are saving a dollar or two a day that you are giving up a lot as well.
Posted by PepperElf on 2010-11-18:
"Well, a GPS won't get signals in airports with the surrounding CONCRETE! "
OMG. I know that one pretty well. My boyfriend and I have handheld GPS units. When we were in Japan, sometimes we couldn't get signals in some parts of the city because the buildings were blocking the satellites.
OMG. I know that one pretty well. My boyfriend and I have handheld GPS units. When we were in Japan, sometimes we couldn't get signals in some parts of the city because the buildings were blocking the satellites.
Posted by jsail4fun on 2010-11-19:
That wasn't it, this GPS kept shutting down so yoi would have to turn it off and then turn it back on and re enter your destination. Again it was more about the rude service. When I brought the GPS back she knew exactly why and had a working one ready to go. A good company would eitger fix it or remove it from service.
I am back in Hartford now for two weeks and I rented from Avis and it was a world of difference for about the same price.
The only problem is that Avis is thinking about buying Dollar. Hopefully they turn this place into a parking lot.
I am back in Hartford now for two weeks and I rented from Avis and it was a world of difference for about the same price.
The only problem is that Avis is thinking about buying Dollar. Hopefully they turn this place into a parking lot.
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