TracFone Complaint - No service near my home
Over a month ago, I bought an LG420G through Tracfone. In order to buy a phone, you first have to input the zip code where you'll be using the phone. You do that and the list of phones that get service in your area pop up. I did all that; the phone arrived, we spent time on the phone with Tracfone moving the phone number and remaining minutes from the old phone to the new. You all know the drill of talking with cell phone companies; it's extremely time consuming. The next day I go to work and guess what? There's no service in my office which is 3 miles from my house and the battery subsequently went completely dead within 3 days. We called and complained about the battery, thinking it was mainly a battery issue; they sent a replacement battery. We never put in the new battery because a new phone arrived a day or two after that. Guess what? The new phone still had no service at my office, in my home town or at my husband's office. We called and emailed repeatedly and they seemed to think it was not their problem or fault; that a cell tower was down or there was bad weather. But the weather was great and nobody else was experiencing problems. After reaching the point of wanting to rip my hair out, my husband called and talked to them for an hour and a half; he told them the situation was unacceptable and they agreed to send a new model phone not an LG but a Samsung. No phone has arrived.