Stream Energy Informative - The Truth About Customer Service
Hello my name is Carlos and I used to work on customer service a few months ago, honestly my work every single day was supposed to solve customer issues on less than 10 min sometimes it is imposible, just to be honest if a customer is disconected, it is because they didn't pay her bills and irresponsable they used to say (always...)"i didn't receive my bill"... so what, now a days we have options by accesing the online website streamenergy.net it is easy but, since we doesn't care about electricity we never access the website...now stream energy is basically one of the companies that is offering customer service for free, as simple and call and say "i want to know my balance" before times runs out...bellieve me if you do this a couple times you can save a lot of money avoiding your disconections, fees and wasting your time disputing something that anyways you are supposed to pay from the beginning.
Another thing Extensions, you only have four on a 12 month period, it is like a gift, use them wisely is just for emergency cases, not for every single month (in that case is better to give you a disconection date on your bill anyways from the beginnig, don't you think?) anyways the company is giving you enough time to pay, and of curse we all understand this is a hard situation, but if you try to do something with a so much time upfront you can find a better solution...but since we prefer to pay, a cable PPV, and beer before paying what is providing energy for the TV, of curse we are not supposed to have money by the statement due date.
I used to be a lot more interested on the customer issue, and I really helped a lot of good persons, really nice guys and girls, usually the ones that are most interested on their consumption, and doesn't get disconected frequently.
But the worst customers I ever taked, are the ones with a lot of past due balances and no options available at the moment "we are not magicians come on" stream energy is doing everything to provide the best service but the customer is on charge of taking things to another level by themselves, what I'm saying now is not under stream energy permission this is something personal that I used to do everyday, and call after call you can see how "the customer call, especting to hear "no problem mr. the service is free"
jajaja I need to pay as well, and I'm supposed to listen at your problems and of course its my pleasure but instead of enjoying the Fridays with my friends and play in a rockband. an 80 years old guy is screaming at the phone saying that he can not understand (i was doing my best and the microphone was inside my mouth basically, I can not say "please sr release the line but I wish I can do that, anyways I'm supposed to help")
now another thing they used to say "i like to speak to a human being", "where are you located"... I don't know what are you thinking but it is on Dallas if there is no latinos on Dallas you need take a ride more often, come on Spanish accent is not the same as indian, or chinesse. where are you culture skills, anyways this is not the point I can deal with it
There is a lot of things that happen right there but honestly I hate whe the customer make a payment, they are informed of the timeframes, the options and everything, but it is useless and I know all the issues that we have internally as every company have, but we always work to fix them, just remember there is a lot of constant changes on continuosly growing company, everything is to provide a better service, anything else is up to you... THANK YOU FOR CALLING STREAM ENERGY HAVE AWONDERFULL DAY. take care everybody