Bay State Ford Complaint - Major League Ripoff
SOUTH EASTON, MASSACHUSETTS -- I went into Bay STate Ford because I received a recall postcard in the mail (no specifics on the reason why. But, I figured I'd make an appointment andget it taken care of. Also had them change the oil, and fix the horn. It had not worked very well since just after I got the car. It worked on and off. But, I'm busy and hadn't gotten around to dealing with it. I told them I needed the car back in two hours. After I was there 30 minutes, someone named Mike called me in to look at the car. He said the horn situation was caused by a missing liner, allowing water to fill the horns. He said it looked like the lining was ripped out. I had no idea what he was talking about, and told him it was dangerous driving with no horn. and they should fix it. I told him to talk to his manager and get back to me.
And hour and a half later, he comes out to tell me my car's ready. The oil change runs almost $100. They tell me the recalled item is fixed, but there's no notation of what it was. And, the HORN IS NOT FIXED. But, he says they can fix it for $589!!!
I said you are letting me leave this dealership with a safety problem, and he shrugged and called over someone named Steve who said that I can pay the nearly $600 next time I come to get it fixed. It involved a missing piece under the car that blocked water from getting in the horn. He said it was ripped and missing. I had no clue about it. So, I left.
I go to an auto body shop, and show him the car. He gets on the phone with a Ford parts supplier, and pulls together an estimate to fix the parts necessary under the car to get everything 100%. Estimate? $126 WITH LABOR!!!
I bought my car at Bay State Ford and was going to buy one for my wife there. Now, I will tell everyone I know to treat the place as if it had the plague.
I told Steve that word of mouth was big, and that mine reached a lot of people. Spread the word. Stay away from Bay State Ford.