Target Informative - Buyer Beware
I recently attempted to return a $15 toy with an expired receipt. I'm shocked and disgusted with how I was treated. It took over an hour and two managers to allow me to exchange the toy for something in the same department, which ended up costing me $18 more. The employees and managers were rude and very short with us. My husband and I felt like criminals and were reprimanded and treated as though we were trying to get one over on Target. We were told that I could not return or exchange the item using my driver's license because I had done so three times prior.
At no point when I was making those prior returns did a Target employee tell me that I could only do so three times. No one, even the managers, could show us where this policy is written so that the consumer can make informed decisions before shopping at Target. I guess if someone buys me a gift within the next year I'm SOL if I need to exchange it. The policy about only being able to exchange the item for something in the same department was also not printed anywhere. I called the 1-800 number when I got home and got nowhere. The representatives were rude and sarcastic and had no more information than the in-store employees.
I was told that they had never received a complaint like mine before and was told that they could not understand why I would be upset. I was told that upon receiving gifts from Target, that if the gift giver does not give me a gift receipt I should tell them that giving a gift receipt is "easy enough" and demand that they give it to me. Needless to say I won't be going anywhere near a Target any time soon and will never buy anyone a gift from there. It's fine if Target wants to make their customers jump through hoops of fire to return something, but they should be required to display the return policy in it's entirety before people buy things. That way educated consumers can kindly reshelve their items and purchase them from somewhere else.