Jaguar Lakeside Complaint - Jaguar Lakeside lies and has the worst customer service around!!!!
MACOMB, MICHIGAN -- I was poorly treated by this "dealership". I am a resident of Brooklyn, NY and after finding the perfect car to purchase, a 2003 Jaguar, I contacted the dealership via email. I was pleasantly surprised when I was contact by email at 11pm that evening by a very enthusiastic salesman by the name of Louis. We corresponded for 1 day and I informed him that my wife would be coming to take delivery in 2 days. Instead, I decided to take a flight to Michigan in 2 days and drive the car home. I contacted Louis prior to my plane ticket purchase, while I waited for the airplane, when I landed and 5 hours before I was to come to the dealership. As I made my way down the highway to the dealership, I was contacted by Louis and told that he had some "bad" news. He stated that the car was sold an hour prior to his call and that he had no idea of why. My wife and I still went to the dealership where he proceeded to attempt to get me into various other vehicles that were nowhere near the caliber of the vehicle that I had been tricked into traveling for!!!
Louis knew very little about anything and proceeded to direct me to his general manager. The general manager attempted to tell me that Louis had given me a "courtesy" by calling me. Really?!?! After I traveled across country, you did ME afvor by calling when I was 20 minutes away?! Louis and this manager then attempted to sale us a vehicle that was $15,000 more than the price of the Jaguar. The Jaguar was $9,997 the truck that they attempted to sale me was $24,000!!! I attempted to give them the benefit of the doubt. I wished to work with them on getting a comparable vehicle. They screwed me around the entire following day and to no avail, I had to purchase a second one-way ticket to Brooklyn, NY.
This dealership is beautiful in its appearance but it is full of crooks and unscrupulous salesmen!! BEWARE OF THE THEM!!!!