Bob Richards Nissan. North Augusta Complaint - Dealer can't fix their vehicle
I have had my 08.5 titan into Bob Richards Nissan dealership 3x for the same reason. The passenger side front floor/carpet keeps getting wet. The first time the repair was a plugged air conditioning drain hose. The second time the same hose was replaced by a longer hose was the cause and repair per the dealership. Before I left the dealership this time I explained that the carpet wasn't indoor/outdoor or marine carpet and if it leaked again I want the carpet and mats replaced. The third time they kept it for 2 days. They told my wife (I work swing so she's the contact)that they drove it in the rain and ran a hose on it. He shrugged his shoulders and told her he didn't know and gave her the keys. She drove it home that night (no rain). The next afternoon I drove the truck to work and was going to wash it. I thought I'd check to see if anything leaked when I hit it with a hose. I didn't get that far. When I took out the mats the carpet was wet. I'm confident that this water was caused by the dealership test. I was shocked that an employee that works so closely with customers would be allowed this freedom to just shrug a shoulder and say "I dunno" and couldn't find a recurring problem, then return a vehicle still under an original factory warranty with wet carpet. Wonder what he'd be feeling if someone did tha to his wife. I have sent an email to the manager to address these issues by fixing the truck, give me my money back or give me another truck. I will await his answer by Monday afternoon (11/8/10) before I proceed with any other avenues of recoupment. I will also be the contact from now on..