Kmart Complaint - K-Mart Returns Policies Vs Kohls
Kmart needs to take a good look at there customer services. Ever since Kmart had there 2 nd bankrupcy they have turned them selves and also Sears into the worst retail in America. When you go into Kmart they always want to argue with customers always.
When you goto Kohls or Walmart they offer a gift card with no receipt but if you push the issue Walmart and Kohls will give a cash refund with an id with no receipt. Kmart they want to argue and want to make many issues.
What Kmart needs to do is to allow customers returns upto $200 with no receipt and only allow 2 per a customer within a 1 year period of time and enter the customers passport into the cash register.
The stores of Kmart and Sears are always messy with papers and mud spots everywhere and when you try to use your debit card in the Kmart or Walmart they want you to use it as a credit card so they can ask for id ( this is a non legal process ) its up to the customer not Kmart or Walmart.
Visa international should suspend the rights to Kmart and Sears to show them that policy is policy and than when Kmart looses 10 million in Visa card sales maybe the customer will have the laugh and not Kmart & Sears with there nasty fraud pratices. When you call the customer services and the corporate offices they don't want to listen and they don't care and they hang up on you and they are so rude and just caring is not the Kmart or Sears way any longer and also the Kmart in burbank ca and the Sears in santa monica are so nasty and filthy and the loss prevention in Sears santa monica force people to usa Visa cards as credit cards and not debit so than they can ask for id very bad pratice where does the crap with Kmart ever end