Ashley Furniture Complaint - Ashley Furniture should be shut down
Frankly, after reading the reviews here, I feel fortunate that we were only screwed out of 1,000 dollars, as opposed to the thousands that others have lost. I purchased a sectional sofa in June of 2009, and even after having the cushions replaced, (which took eight months of calling every customer service number and store that I could get a number for, and NEVER once receiving a call back. I eventually called the national customer service number, and was given the name of a local furniture repairman that they use to correct the horrible furniture they sell. needless to say, he was swamped, and the replacement cushions took another two months to arrive.) the couch looks like a fourty year old relic, and is the most horrible, uncomfortable, broken down piece of crap that anyone could imagine. We can hardly sit on it, because the cushions are so flat and crappy that we sink into the crack in the back of the sofa. The fabric is trash, it looks like it's been "combed" with a steel rake, the slighest bump gouges another hole in the wooden trim, and one arm is so loose and broken that it flops and creeks. It makes me furious that there is nothing I can do, as my one year limited factory warranty has now run out. I believe that I got the run around for so long to that end. As long as no one answers calls, or responds in any way, the warranty runs out, and Ashley isn't obligated to replace or repair this piece of trash anymore. PLEASE, I beg of you, DO NOT spend your hard earned money on anything from this store. What they do to people should be criminal, if it in fact is not. Save a little more, wait a little longer, and go to a store with quality furniture, and caring customer service.
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