American Express Complaint - Awful Customer Service
I consider myself to be a good customer, but in return I expect reasonable customer service. A week ago, I noticed a suspicious charge on my card in an amount that is sizeable to me (~$350). I am quite sure that the charge is fraudulent as it is for a company that is on the opposite coast/side of the country for me and in a city I have not visited in years. So, I tagged the transaction on American Express website. I received no reply so I called the next day. Customer service told me that they could see that their fraud department had the transaction and that I would hear back in the next day, or two. A week has gone and I have left several messages. I get no reply whatsoever!!!
I've gone through the miserable experience a couple of times before in my life of having fraudulent charges and the impacted companies have been terrific: prompt, concerned and even willing to airship a new card if need be (I've never required that, but it's a nice offer). American Express can't even acknowledge receipt let alone let me know what their status is. I am closing my account and will pay off the entire balance except for the suspicious charge. if small claims court is necessary I have kept copies of all my attempted email correspondence and logged the days/times that I've called. in this day and age, there is no reason any customer should knowingly give their business to a company that is this poor!
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