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Garden City Dodge Chrysler Complaint - Towed To The Street

Review by the plumber on 2010-11-06
GARDEN CITY, NEW YORK -- On Saturday November 6,2010 I went to Garden City Dodge to purchase a new car, i parked were the sign said CUSTOMER PARKING of course it was filled with there inventory cars with no plates, so I parked infront of the service department. I was being helped by eric who was a pleasant guy, i told him where I parked my truck, and he told me it they wanted it moved they would call inside the used car department, after 10 minutes or so they called and and the young lady behind the desk said I had to move it. i went right to my new 09 CHEVY truck only to find it dragged from the lot and left in the MIDDLE of the street, not to the side, or in the lot, in the MIDDLE of the street! is that a way to treat a customer, i was 5 minutes away of buying two cars...............REAL GOOD PUBLIC RELATIONS.......ill stick with my chevys
Comments:10 Replies - Latest reply on 2010-11-12
Posted by tnchuck100 on 2010-11-06:
On the face of it this review portrays a despicable dealership. Before passing judgment I would like some more details.

How long was your truck parked at the service department?

How long from the time you were notified until you discovered it in the street?

What did Eric have to say about the mis-treatment?

What did the manager of the dealership have to say?

I know, if it were me, there would have been some sort of exchange between myself and someone in a management position.

Please, give us 'the rest of the story'.
Posted by jktshff1 on 2010-11-06:
Wasn't there a very similar post a while back?
Posted by Skye on 2010-11-06:
I don't doubt your truck was towed, I but I do doubt it was left in the middle of Franklin Street, which is a very BUSY street in Garden City.
Posted by trmn8r on 2010-11-06:
It is rare that a customer buys two cars at once. It is also rare that a dealership physically moves a customer's vehicle without their permission. To have both happen to the same customer is amazing.
Posted by the plumber on 2010-11-06:
it might be rare for you i was looking for a work truck and a car for my 36 year old business if you dont believe me call eric in the used car department at 516 483 5777
Posted by Dealer15 on 2010-11-08:
I am the owner of Garden City Jeep. I have read your post and I want to just add a few things.. I am sorry that there was not ample parking for you to park, We have this problem and we are land locked with the town... With that being said I looked over the security cameras that we have to look into the issue, and you did fail to mention you parked right at the entrance of the dealership which acts like the entrance to lets say an on ramp! So you SHUT down my whole service dept for the time that you left your truck in that spot, not to mention the customers that were trying to remove their cars (who were parked correctly) This is why the service dept MOVED your car. Now i agree it wasn't the smarted thing to put it in the middle of the side street unfortunately with no keys the vehicle would only go forward and back (no steering) I feel my team could have done better and made a better decision and for that I do apologize. Feel Free to call me if you would like to discuss it further.... Michael Villani
Posted by Obsfucation on 2010-11-08:
It casts a whole new light on it to hear the other side of the story. I suspected it was something like this, nice to have it confirmed.
Posted by Anonymous on 2010-11-08:
It brings to light that the dealership employs a bunch of morons. You have a paying customer who was most likely prepared you give you tens of thousands of dollars. Yes, it was silly of him to park in that particular spot but you had no other space available to him and he did at LEAST notify them inside that he was poorly parked. They did not tell him to move so why shouldn't he have assumed it was ok?? The customer had keys to his own vehicle and was on alert to move it. At no time, ever, should a car be PUSHED anywhere with the man standing inside with the keys in his hand. And in the middle of a city street? ARE. YOU. KIDDING. ME?? This story is just beyond ridiculous and I realize that the dealer feels compelled to defend his place of business but he needs to clean house - starting with whomever left a fingerprint on that car.
Posted by the plumber on 2010-11-12:
the plumber all you people wake up I WAS TOLD BY THE SALES MAN , IF I HAD TO MOVE THE TRUCK THEY WOULD CALL ME TO MOVE IT, THEY CALLED THE USED CAR DEPARTMENT, I WENT TO MOVE IT MY TRUCK WAS IN THE STREET ALLREADY . TO SELL A CAR THEY WOULD LET YOY PARK ON THER LAWN,BUT THE MINUTE SOMEONE HAS TO LEAVE FROM THE SERVICE DEPARTMENT TO GET LUNCH MY TRUCK IS TOWED.I DONT KNOW WHAT YOU PEOPLE DONT UNDERSTAND I WAS TOLD TO PARK WHERE IF I WAS SO WRONG WHY DID THE SERVICE MANAGER JOHN AND THE SALSMAN ERIC CALL ME AND SAID THEY WANTED TO MAKE THINGS RIGHT
Posted by mary-jane01 on 2010-11-12:
I think if you park in front of the service department then your vehicle should be dragged to the nearest appropriate spot. At my business, if anyone parks in front of the door, I have an assistant manager explain to them that the spot is reserved for take-out customers only. If they refuse to move the vehicle. We refuse to serve them. And if I was managing a full-service car lot then there would be some towing if I found abandoned cars blocking entrances.

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