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Purity Products Complaint - Don't order any sample nor product from this company - HA Joint

HA Joint - Complaint
Review by lulong on 2010-11-06
PLAINVIEW, NEW YORK -- I made a big mistake by ordering their free sample which I paid $9.00 Canadian dollar. I received my sample which I started to use. less than two weeks later, I received, to my surprise, three more bottles and charged 100$ to my Visa, I spent one day on the phone and was told to take it back to Purolator and return it and they would refund half of my money and after they received the product they would refund the other half. I went back to Purolator and I was told that I had to get the account number of the Purity Product. I called back to Purity Product customer care and was put on hold 30 minutes for them to find the product number. After another 20 minutes a manager named Andrew answered me and gave me the tracking number and his extension number. He told me that the tracking number would be adequate for Purolator to return the product to them. I went back to Purolator and they laughed at me because they had no idea what I was talking about. I feel like a fool. Without their account number, I could not ship back. I came home and called them again, I was told that they were in a meeting and customer care would not answer phone calls until after one hour. At this time, I had spent more than 5 hours to deal with this matter and it totally ruined my Saturday. Around 4 o’clock, I called again, I was put on hold another 40 minutes to listen their commercial, one of manager named Jason answered the phone and told me that I had to cover the shipping to ship it back, period!! What a scam. Don't trust this company. I even don't trust their product any more. Please make sure read the paper with free sample, you will be surprise that it doesn't matter how many times you told them that you wouldn’t order anything until you call them, they ship to you automatically and charge your Visa right away.
Company Response:
First let me start by saying we take your complaint very seriously. The order you placed was one of our free bottle promotions. This program is successful because it allows customers the opportunity to try a product before they purchase it. Joining the super saver continuity program is a great option that we make available for customers who want to continue using a product after evaluating it. Super saver offers significant discounts, free shipping and guaranteed reships on a predetermined schedule. It is a practical choice for anyone using a supplement on a regular basis. However you are never obligated to continue receiving orders. As a matter of fact, all of our phone conversations are recorded for quality assurance so if you believe that we sent you a shipment you didn’t ask for, we can go back and monitor the call to make sure the offer was presented accurately. If you still have an unresolved issue I ask that you please contact our Customer Care Management Team directly at toll free 1-888-769-7873, they will make sure this matter is taken care of to your complete satisfaction. Yours in Good Health, Lori Michel Quality Control Manager
Comments:
Posted by Skye on 2010-11-06:
I'm confused. If the free sample cost $9.00, then it's not really free. How did you pay by Canadian dollars, when on the site, they say orders shipped to Canada, must be paid in US dollars?


Contact them again. You can use the customer feedback form:

http://www.purityproducts.com/purityEcommerce/control/feedback


Or use their other sources for contact
http://www.purityproducts.com/purityEcommerce/control/contactpurity
Posted by hallorna on 2012-10-11:
Purity Products has so many complaints. They kept charging me after I called them and cancelled all orders. I even emailed them several times. They still sent me a few more orders cause they said I had to talk with a customer service representative. So strange they said they had my emails. I guess if my attorney sent them a certified letter to stop charging my credit card they would tell him to talk to a representative. They need to follow the law. My credit card company set up a dispute claim. Purity Products give such lame answers! CREEPY COMPANY!

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