Purity Products Complaint - Don't order any sample nor product from this company
PLAINVIEW, NEW YORK -- I made a big mistake by ordering their free sample which I paid $9.00 Canadian dollar. I received my sample which I started to use. less than two weeks later, I received, to my surprise, three more bottles and charged 100$ to my Visa, I spent one day on the phone and was told to take it back to Purolator and return it and they would refund half of my money and after they received the product they would refund the other half. I went back to Purolator and I was told that I had to get the account number of the Purity Product. I called back to Purity Product customer care and was put on hold 30 minutes for them to find the product number. After another 20 minutes a manager named Andrew answered me and gave me the tracking number and his extension number. He told me that the tracking number would be adequate for Purolator to return the product to them. I went back to Purolator and they laughed at me because they had no idea what I was talking about. I feel like a fool. Without their account number, I could not ship back. I came home and called them again, I was told that they were in a meeting and customer care would not answer phone calls until after one hour. At this time, I had spent more than 5 hours to deal with this matter and it totally ruined my Saturday. Around 4 o’clock, I called again, I was put on hold another 40 minutes to listen their commercial, one of manager named Jason answered the phone and told me that I had to cover the shipping to ship it back, period!! What a scam. Don't trust this company. I even don't trust their product any more. Please make sure read the paper with free sample, you will be surprise that it doesn't matter how many times you told them that you wouldn’t order anything until you call them, they ship to you automatically and charge your Visa right away.