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Customer Service Everywhere is Lacking Complaint - Customer Service Lacks

Review by fortheloveof on 2005-03-15
CHICAGO, ILLINOIS -- Customer Service is going downhill fast. And I have examples:

1. Why does Target force you to exchange an item from the VERY same department? When the board of directors convene, is this truly a pressing issue to them??

2. Why does my local Marshall's allow their cashiers to wear basketball jerseys and belly shirts, but ask them what an item costs that is not priced and their answer is "I don't know"?

3. Why is it that when I was at Chuck E Cheese with my little one, that when I asked what was on the "italian sub" the cashier responded "I don't know" and stood there waiting for my order? Did she think that "I don't know" sounded yummy and I was going to order 3 of those? (Sidenote: I had to ask her to please find out for me..which she did.)

4. Why is it that when I called my utility company to inform them that I was receiving mail for a former tenant that had passed away, that they said they could not cancel the billing since they had no "proof"? Uhmmmm aren't I paying them for that very same service at the very same address? Wouldn't THAT be the first clue that the person has moved/passed away, etc.?

5. Last BUT NOT LEAST, why is it that when I ordered cable service, I made a total of approx. 15 calls, had my situation "escalated" 5 times in 7 days and to this day, never received a return call back from the "supervisor"?

All I know is that customer service isn't what it used to be. I also know that kids nowadays have no pride in their work. I wasn't the quickest, but I hated to look like a fool so when I was questioned by a customer, I did my best to help them and help myself look good.
Comments:8 Replies - Latest reply on 2009-06-02
Posted by Anonymous on 2005-03-15:
Sounds like you need to work retail for a month or so. We'll see if you still have your 'the customer is always right' attitude.
Posted by bill on 2005-03-15:
For better customr service try higher end stores. Bloomingdales instead of Target. Macy's instead of Marshall's. DirecTv instead of cable. You get what you pay for.
Posted by Rattrap007 on 2005-03-15:
you just like complaining don't you? What does what the cashiers wear have to do with anything?
Posted by AZJEM on 2005-03-16:
I don't think it should be how much you spend that has to do with how you're treated. "But"..for the most part you get treated the way you treat people. Unfortunately, so many people serving you are treated like dirt and it's almost a natural response and defense to be cold. Sidenote: just because it's Macy's (which I love to shop) Doesn't mean they really care. They just get paid better to wear the plastic smile and kiss the behind.
Posted by Anonymous on 2005-03-16:
I agree but can't complain since I consistently demand rock bottom prices and my only determinant factor for choosing a retail outlet is cost.

I agree about customer service and hate being waited on by somebody who looks they are on the pipe. Thank god modern technology is replacing these minimum wage morons with self-checkout computers.
Posted by chris75056_1 on 2005-03-16:
You get what you give. AZJEM is right on. The cashier at that posh store may be smiling and acting like your best friend, but they hate you just as much as the guy at Wal-Mart. I promise.
Posted by LegalCollector on 2005-03-16:
Yes, the ignorance is overwhelming, and its only going to get worse. Cheers!
Posted by fireheart17 on 2009-06-02:
Yes Stew, so then we can have all the young people on the streets again, doing burnouts and kicking the crap out of others. At least a job keeps them in line with the rest of society which is something everybody else wants yes? I'm willing to bet that NONE of you on this thread have actually worked a day of retail in your life. If not, then maybe you should try it. Can't be sad, have to be extremely PERFECT, have to kiss the ass of even the most slobbish of customers, have to touch poop, used diapers, get things thrown at them simply because they're following the law. I would sincerely love to walk into a shop where one of you is behind the counter and treat you like dirt. Maybe then you might realise what retail worker go through day after day.

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