Saturn of Plano Complaint - Sold wrecked car as new
PLANO, TEXAS -- In May 2000 my wife and I bought a 2000 LS from Saturn of Plano in Plano TX. This is the third Saturn I bought from them.
The LS was a demonstrator with 4,000 miles on it but they said they would treat it as a new auto. At the time we purchased the car we found that the rear bumper was damaged on it so they replaced this before we receive the car. Shortly after we receive it I noticed that the car had a bad vibration when it reached 70MPH. I took it back and they replaced all the tires on the car. But it still had the same vibration and it started to make a strange noise when the car was turned. So I took it in again and they found that a part on the front suspension was broken they also found that the coolant reservoir was cracked. After they replaced this it fixed the problem with the vibration and noise. Next I noticed that the car was making a funny sound when it was idling. I looked under the car and noticed that the muffler was not mounted on the rear of the vehicle as it should have. When I took it back to get it fixed they said that it would cost over $700 to fix it. As I explained to them that this must have been damaged before we bought the car for the following reasons.
A. damaged rear bumper.
B. Front suspension was damaged.
C. Coolant reservoir broken.
All of these occurred before we bought the car and was fixed by the dealership. They said that we must have done it by backing into something (as was done to damage the rear bumper before we got the car) and that they would have noticed it when they worked on the other problems.
I contacted Saturn Customer Assistance Center and stated that they could not do anything because they did not own this dealership and the dealership would not fix this problem unless I paid for it.
I sold the car because I could not trust it as it must have been in a accident before I bought it.
I just want to warn people about this dealership.