Pep Boys Informative - Bad Managers And District Managers
SACRAMENTO, CALIFORNIA -- I would recommend to anyone to check the prices before you got your car worked on, I believe we should do that as a customers. Now if you are expecting dealer quality parts, well go to the dealer. I'm a Pep Boys customer for over 5 years and the guys that work in this store are great. I know that there are some issues with parts but they don't make them or buy it, are their managers or district managers who know about these crappy parts and don't care, they don't even let their advisor get the parts from other auto part places with better quality they force them to get them from their cheap store parts 1st. I read about a bunch of complaints about the advisor and mechanics and how they take to long and perform bad but for example I bought 4 tires and alignment they inform me would take 2hrs I was waiting and watching to the guy that was going to work in my car, he pulled one tire out and start writing in his work order. I asked one advisor what is he waiting for to remove the other three, these guy told me they are supposed to do 1 at the time then put it back torqued and go to the next1, he said they just change the policy and they have to do it or they could get fired. Well after he finished writing the work order he told his advisor that I require belts, I ask the advisor where are my tires he called to his store next to them and nothing the same guy that was working had to go and get the tires for me, I start thinking(wow must be tough work in this conditions)well after 2h.30Min my car was done I tried to tip my mechanic and I was inform that they are not allow to take it, he was very friendly and polite I ask why he said "policy" I just thank him, then my husband went for four tires to Goodyear and while we were waiting I went to check in the procedure and they pulled all of them at once which make them a lot faster. I ask them why Pep Boys does it different?I told him how they do it and he told me that their higher people probably changed their policy so they could slow down their mechanics so they won't be able to be faster and that would hurt their productivity and that is how they make their money. What I'm trying to say with all of these is that we shouldn't take it on these advisors or mechanics. They are trying to make their living and got rip off by their managers or district managers I don't think any of us will perform at 100% if we were treating like them at our jobs.