Lumber Liquidators Complaint - Bellawood
ORLANDO, FLORIDA -- We installed Lumber Liquidators, bellawood bolivian rosewood over a concrete floor using Lumber Liquidators instructions and products, in 2 mos. the floor buckled and warped badly, they not only would not stand behind it, they denied telling us we could install it over concrete, I called back and have them on tape telling us we could over concrete using their products, unfortunately, we can not use that tape in court, we ended up removing the wood, having a $8000.00 fire to dispose of it and installed Anderson pre finished flooring, this was 4 years ago and the Anderson floor has held up wonderful. I suggest to stay far away from Lumber Liquidators, they lie.
Company Response on 11/08/2010:
It's very unfortunate to have a customer suffer from a flooring problem, but clearly our flooring does not come out of the box buckled and warped, so this is an installation related problem. Stating you followed directions and this happened is very questionable as a properly installed floor would not buckle or warp. Moisture protection from between the concrete and the bottom of the boards failed and the buckling occurs when the boards expand from moisture and there's not enough expansion space between the walls and the flooring. Both are actually examples of not following the directions, so you may want to look at how the Armstrong floor was installed because it sounds like it was done right. Flooring is flooring and while you may pay more somewhere else, if you don’t install it right it can suffer from missed steps. LL is not an outlet for substandard flooring. We sell brand new top of the line products and offer some close out items as well, so you can buy products with a great warranty, or go the less expensive route and get an odd lot at a really discounted price you may not find anywhere else. Again, we're sorry to hear you had a bad flooring experience.
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