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Footlocker Complaint - Footlocker manager - manager did not want to refund a return item
manager did not want to refund a return item - Complaint
CONCORD, CALIFORNIA -- While in a Daly City Footlocker, I purchased a World Series t-shirt for my husband. Come to find out, he had purchased the exact same shirt! We live in Concord so I decided to return the brand-new, unworn t-shirt to the Footlocker in Sun Valley Mall (keep in mind Daly City is over an hour away). When we approached the counter, the sales clerk seemed unpleasant and unwelcoming. He asked, "what's wrong" and I answered "nothing, I only need to return". He said there were no tags and I explained that none of the shirts had tags and that they were on a rack with the price overhead. I explained that the sales representative had scanned a paper to read its price and he should call to verify (I had the receipt). He offered to give me an exchange and I said I preferred the cash back. I asked him again to call and verify, but instead he started accusing me of trying to return an already worn shirt! When I asked to speak with the manager, he claimed he was the manager! It was clear that he did not to verify that the shirts did not come with tags. His laziness and accusative manner only made the situation worse. To make the long story short, voices were raised and insults were made. I was highly upset, but what surprised me the most is that this manager was insulting me in front of his customers. I am not sure what type of training Footlocker gives its managers, but if this had happened at my workplace, the manager would have definitely lost his job. Our priority is customer satisfaction and if there is an extra step we need to take, we do it in order to help our customer. Clearly, this footlocker manager did not even try to do his basic job. Needless, to say I am never returning to that location again and although I plan to submit a formal complaint for his unwillingness to help, I highly doubt Footlocker will do anything about it.
Comments:
Posted by ript on 2010-11-07:
Footlocker's exchange policy is much more lenient than their return policy in practice. You can contact corporate and tell them of your experience with the manager.
Footlocker Corporate Office | Headquarters
112 West 34th Street New York, NY 10120
(212)720-3700
Footlocker Corporate Office | Headquarters
112 West 34th Street New York, NY 10120
(212)720-3700
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