Hewlett-Packard Company Complaint - HP motherboard issues
PALO ALTO, CALIFORNIA -- In September of 09, I purchased a HP 6130Y desktop, with all the accessories. Everything worked fine, until the middle of June. That's 9 months after purchase. I started getting random lines through the screen, and having freeze ups. I brought the tower back to Best buy, and they told me nothing was wrong with it. Obviously, it didn't happen when they where looking at it. I had restored the computer to factory settings, but as I started downloading everything I had backed up back into the computer, it started up again, randomly. This was in August. By the middle of September, it stopped working all together. I was so disgusted, I let it sit for a few weeks. I then brought it back to Best Buy to be looked at, and they informed me the warranty had just ran out. The store sent it out to a service center. The Tech from the service center called me and told me that the motherboard had burnt out, and that this is an ongoing problem with this motherboard. He recommended for me to just buy another computer, because it was not worth getting this one fixed, because I would just have the same problem again. Obviously, HP is aware of this, but chooses to screw customers around rather than to make good on a lemon they sold to the public! I saved this voicemail on my phone. I'd like to get to play it back on National TV or someplace where a lot of people can here it! I called every number for HP I could get, but they have no intention of making good on a piece of crap product! The best they would do was to offer me a 20% discount on a repair that according to the tech, wouldn't last anyway! Gee, thanks for being such good sport! One thing is for sure. I will NEVER purchase an HP product again, and I will do my best to make sure NO ONE that I know ever Doe's so again!
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