Ford Motor Complaint - Ford Contour Engine Compartment Wiring Harness'
TRYON, NORTH CAROLINA -- I have owned my 1995 Ford Contour since 1996. For the most part, I have been pleased with my purchase. However, one area of Ford's reliability on this car that I am not pleased with are engine compartment wiring harnesses. I have had two major failures of the vehicle, both involving wiring harness issues.
The first was in 1999, in which a short in the wiring harness for the alternator took out the alternator with it. I paid approximately $700 for this repair. Later in the year, after I moved from TX to NC, Ford issued Customer Satisfaction Program 99M03, which covered wiring harness failures and affected components for this vehicle. Since I was no longer in TX, the NC dealer said they could not reimburse me for the alternator or wiring harness since they did not have any more information on the repairs. So, I lost that money to Ford, and after a couple moves have misplaced the original receipt.
The second major repair was that the transmission locked up recently and required a complete rebuild. After the rebuild, as the tech was installing the transmission, he realized that the wiring harness for this had failed as well. It failed in a way that the repair shop said could very well have caused a fire. The harness runs under the battery compartment, with no protection from battery acid, and over time the acid from batteries has eaten through it and shorted it out, taking the transmission with it.
I called Ford's Customer Relationship Center, waited for two days while they had computer problems, only two have them say that, although the car is 10 years old, it is over the 100k mile window for harness repairs and they could not override that. After 15 minutes of talking to one Customer Service Representative, I was suprised to find that, in a company as large as Ford Motor Company, there was "no" supervisor available to talk to me. They did, however, take my number down with a promise to have a supervisor call me within another 48 hours (after I had already waited 48 hours due to their computer problems).
My feelings on this issue are that Ford is aware of engineering defects regarding wiring harnesses, they routed a harness in a way in which it was vulnerable to this failure, and they should be partly or fully responsible for this failure. This was not an issue of lack of maintenance. Instead, it was just poor engineering.
Since 1996, Ford vehicles have been the only vehicles that have been present in my driveway under my ownership (I own two right now). If Ford cannot do a better job of engineering and customer relations than this, my presence will never grace the lot of a Ford dealership.
Thanks for your time.
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