Jitterbug Phone Complaint - Difficult to cancel - Jitterbug Phone
Several years back I obtained the Jitterbug Service for my mother. She is now 93 and is not using the phone. I even set up the web site with password etc. Yesterday I called Customer service to cancel her service and was told only she can do that. I went on the web site and could not find any place to cancel the service. It is going to be difficult to get mom to say the right things on the phone. Since this company is dealing with primarily the elderly and, in turn, their caregivers they need to learn to accommodate the situations this will present. There should be the opportunity to cancel service on line if you have the account information or even through customer service if you have the account information, log in etc.