Travelocity Complaint - Total Nightmare - Hotel - "Top Secret"
I used the "Top Secret" hotel finder. First booking didn't go through according to the web site so attempted again. Second time went through even though they charged credit x2. Arrived at hotel exhausted from 12 hour drive, reservation WAS NOT THERE! Had to pay full price with credit card. Due to Travelocity, paid three times the amount for one room. Called to get assistance, was put on hold for over 45 min. Never was assisted by representative. Thanks Travelocity! You managed to turn a vacation into a nightmare.