[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Work Out World Complaint - Cheap Monthly Sign Up Scam - 14.95 A Month
14.95 A Month - Complaint
FREEHOLD, NEW JERSEY -- My wife and I went to work out world at the end of September to switch from retro fitness and take advantage of their classes and the advertised 14.95 rate a month. A sales representative helped us and explained to us the whole "process". The deal was the it would be 1.00 down each if we did the 14.95 a month rate but had to refer two people. We explained that we are coming from retro only charging 19.99 a month and we paid zero down and were not interested if we had to pay anything up front and if the costs was more than 20.00 a month. He said he understood and wanted us to join so he said he would get the people for us. Meaning, when individual people came in to join under the standard non-promo deal, he would simply add them to us as our referral. We of course questioned this but he insisted they do it all the time so we agreed. He charged us our 1.00 each and said we will see the 14.95 for the November billing cycle. Three weeks go by, so my wife called to see if everything was OK and if he got the referrals but was told Mitchell was fired.
The general manager basically said we were lying and we had to pay the full amount. WOW billed us 54.95 twice in October aside from the 2.00 we ok'd the day we signed up. [The GM] did say she would contact corporate and ask if we can get this rate since it really not our fault but never called us back or took our calls. On 11/8/10, I called and of course the GM is no longer there and the new manager referred us to the website to complain.
No corporate number, they won't cancel our account and they are just nasty all together. I already blocked them from billing me in the future and will go to court if needed. DO NOT JOIN THIS TERRIBLE PLACE!!
The general manager basically said we were lying and we had to pay the full amount. WOW billed us 54.95 twice in October aside from the 2.00 we ok'd the day we signed up. [The GM] did say she would contact corporate and ask if we can get this rate since it really not our fault but never called us back or took our calls. On 11/8/10, I called and of course the GM is no longer there and the new manager referred us to the website to complain.
No corporate number, they won't cancel our account and they are just nasty all together. I already blocked them from billing me in the future and will go to court if needed. DO NOT JOIN THIS TERRIBLE PLACE!!
Comments:
Posted by MDSasquatch on 2010-11-08:
Did you get all these agreements in writing?
Posted by dunker925 on 2010-11-10:
No but we got charged the 1.00 sign up fees associated with the 14.95 charge otherwise we would have had to pay 100.00 to sign up.
Posted by hossawy on 2010-11-30:
i'm almost at the same situation this is my email hoss2000_man@yahoo.com we have to do something
Posted by BritGecko on 2010-12-08:
I joined WOW Tinton falls in Dec 09. I elected to waiver the trial period to reduce my joining fee on the day. Initially I went twice. Both times I couldn't get onto the cardio equipment I wanted and 15+ machines needed repair. I ended up walking out. I tried to cancel the membership but was advise I had a 12 month contract. I decided not to go back into any WoW again on principle. I gave notice to cancel within the last 30 days but they still wanted an additional 30 days period after the end of the contract. This companies customer service sucks.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
