Castlerock Security Complaint - Auto Renewal Of Alarm Services
ARLINGTON HEIGHTS, ILLINOIS -- We fulfilled a 3 year contract w/ Castlerock security and per the contract we sent a letter declining the auto renewal for an additional year. It was sent 36 days prior to the renewal date. They still renewed the contract and took out 4 more monthly payments before we realized they had renewed the contract anyway. We cancelled the auto debit so they could not draw any more payments. Now they have given it to a collection company and want us to pay off the entire yearly contract before they will leave it alone. This is very wrong. We are seeking legal assistance to keep this off our credit. Beware of Castlerock security. They will lie about receiveing the letter of cancellation, just so they can steal your money or ruin your credit.