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Mieneke In Eastgate, Ohio Complaint - Very Unsatisfied Customer

Review by redracer on 2010-11-08
OHIO -- While on the cell phone with my father, he was a customer/victim of Meineke in east gate. My dad took his 99 Camry to Meineke in east gate to get new brake pads on the front of his car, After careful inspection by a boy named Been and roger the manager, Roger then proceeded to tell my father that his rotors needed to be replaced, I told my dad on the phone to ask roger what the (mike) micrometer reading was and roger told my father that he didn't have the multi-thousand dollar tool that they use to take these kinds of measurements. First from my knowledge of working in auto-mechanics tells me that this guy has no way of telling if the rotors need to be replaced without this tool, not only that but the tool is only around 100 dollars, my immediate reaction was to tell my father to get out of there, I told him they were just trying to get money out of him, considering he was already paying $130.00 for just pads !

On another note the manager and other employees there at Meineke also took cigarette brakes every 5 min while working on my dads vehicle, not only that but the amount of sitting around and goofing off was a sign that the manager roger had no management skills whatsoever. All of these things considered I would never ever send anyone I know to the most unprofessional, slow, swindler & cheapskate Meineke Ive ever seen Thanks for reading !
Comments:2 Replies - Latest reply on 2010-11-08
Posted by Skye on 2010-11-08:
You weren't there, so maybe your dad should of wrote this review. I don't know how old your dad is, but maybe you should of accompanied him to have his brakes done, due to the fact you feel he was going to be ripped off.
Posted by trmn8r on 2010-11-08:
Yep, a tool that can measure the rotor thickness to a sufficient degree of accuracy should be less than $100. If you wanted to measure trueness, that would be a different story.

However, rotors can exhibit wear that would dictate replacement, and still pass the thickness requirement. Either within the contact area or at the edges. I just replaced my rotors, which exceeded the minimum thickness, to solve a brake squealing problem. It worked.

It is hard to tell if they were taking your father for a ride or not. I have a trusted mechanic I use for advice - comes in handy.


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