Liberty Import Center, Libertyville, IL Complaint - Like to be taken advantage of??? Don't go to Liberty Auto Plaza!!!
LIBERTYVILLE, ILLINOIS -- Do not ever go to this dealership unless you want to be ripped off!!! They will carelessly deal with your car and not take responsibility for any damage they cause! That was my experience! To make a long story short, I just went for my free car wash and my car "coincidentially" started acting up at the facility. They suggested I replace my battery and I did so out of concern for my safety. Upon leaving, my radio and clock would no longer work. When I brought this to the service manager's attention, he insinuated my car was already with these issues prior to my visit and added I would have to come back at a later date and PAY for the diagnostic. I went through hell and back trying to figure out what ALL OF A SUDDEN was happening to my car. I even went to the Nissan dealership in Gurnee for a second opiion and they, too, claimed I needed to have my radio repaired for approximately $300-400. I tried and tried to get into contact with Liberty Import Center management, but they kept giving me the runaround and telling me they have no fault. When I finally managed to speak with Mr. Massarelli, the owner, he was not considerate, claimed he couldn't help me and that I've have to take it up with his son - who was a jerk and would not cooperate whatsoever!!! Desperate for music in my car, I finally took my car to Sunset Automotive in Waukegan and was treated very well there. The mechanic found that the whole problem was simply due to a blown fused which was a caused by Liberty Import Center!!!! Why is it the service manager couldn't check my fuses as soon as I complained about this issue??? Especially that from what I hear, blown fuses are common when changing a car battery??? UNBELIEVABLE!!! This shows you how much their service managers know about cars!!! Either that, or the obvious alternative that they just want to rip off all their clients - especially unaccompanied women - which was my case!
After all this, I was forced to file a BBB Complaint on Liberty Import Center and now, the jerks refuse to give me my free car washes as a form of revenge. Why are they so bitter? They deserved the BBB complaint!!! I'm sure any other person would've gone to greater lengths with the dissatisfaction they caused!!!! I still want justice here!