Empire Carpet Informative - Insider knowledge to help you decide
I worked in wholesale flooring for over 20 yrs so know a bit about about retailing and carpeting. First Empire works on one of the highest profit margins of any retailer I'm familiar with. While 40-60% may be reasonable with most stores Empire works on a 4-500% profit margin. Buying carpet cheap and selling it at greatly inflated prices is their model. When you read the reviews of this company and someone is given a quote for $8000 then immediately offered a $2000 discount that should give you some sort of clue. Someone has to pay for non stop TV ads. Do you really think you pay for one room and get two free???: All the salesstaff are not employees as Empire makes all 'employees' become independent contractors. They operate on a one stop close with high pressure and no time to make an informed decision. I ask you to consider shopping at a local retailer that will give you much better service and not that much of a mark up and deal with people you trust.
Company Response on 11/12/2010:
We would like to speak with you regarding your concerns. If you are interested, I can be reached at email@example.com or call 888-588-2315 x4195. Rebekah Clerk, National Customer Service Manager
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