Air Canada Complaint - Lost Baggage, No info even after 50 days
I traveled by Air Canada from New Delhi, India (DEL) to Newark, NJ, USA (EWR) via Toronto, Canada (YYZ) on 23-JAN-2005. Air Canada lost my one luggage at Newark Airport. Air Canada asked me to fill lost baggage form at airport. I did that and called almost everyday for next 5-6 days about my luggage, Air Canada never responded properly about my luggage. After 5 days they asked me to submit Baggage declaration/claim form along with all supporting documents and I submitted that as well.
Today is 12-MAR-2005, almost 45 days from the day I lost my baggage, I am almost calling Air Canada every alternate day and inquire about my luggage and every time they say only one thing "WE ARE STILL LOOKING FOR BAG, PLEASE GO AHEAD AND SUBMIT BAGGAGE DECLARATION FORM". Every time they say "SUBMIT BAGGAGE DECLARATION FORM" even I have submitted this form 35 days ago, they have no information in their computer system. I do not know what they are doing, neither they are finding my bad nor giving the money I claimed for my bag. I emailed as well couple of times using their website and have not receive any response so far. When I request their Associate to talk to their supervisor, they say "no, you can’t talk to supervisor because they will give same information what we are giving".
I am really frustrated with this behavior of Air Canada. I am requesting you to help me to either get my luggage (I know possibility of this is almost zero to null) or get the claimed money.