Olive Garden Complaint - Customer Service Pretty Bad - Specially if you look like Hispanic
WACO, TEXAS -- We arrived at the restaurant around 6:20pm, Sunday,7 Nov 2010. And my wife approach the black female hostess and white male host standing by the counter to ask how long the waiting time would be to get a table for a party of 6. It was for me, my wife, our 2 teen girls, and wife's sister and her husband. Both of them said something the waiting period is around 15-20 mins, w/c we agreed to wait. I notice there were 3 other groups in the waiting area besides us. A party of 2, a party of 2, and a party of 3. Well, 15 mins, past we saw a whole bunch of groups leaving the premises from different party. I counted around 14 or more people. So we thought it will be a few seconds now we'll get our table, but at the same time I watched 4 different groups came in. party of 3, party of 3 party of 4, and a party of 2. The male host handed them a beeper lights, and a few seconds later all their lights came on. I didn't think about it at first. I notice my watch and it passed 20 mins. 4 white blondes came in, and talked secretly to the female hostess, and I overheard the female hostess said we do have table for 6 available now, and there's only 4 of you. The other blonde said we do have another friend coming in but we're not sure. So, the female hostess ran back inside, a couple seconds later she appeared and waved the blondes to come in and follow her to their table. By this time, my wife & I, and our relatives noticed, this isn't right. So my wife went over to the white male host and ask again, how long more before we can get a table, and he started staring at us and looking us down, saying, It'll be 15 - 20 minutes wait. By this time it was already 30 minutes of our time. So, I was really getting irritated by the whole situation, I grab the light beeper slammed it down to his desk stared at him and never said a word, I walk off the restaurant. The rest of my party followed me. My best advise, if you're not white, your better off going somewhere else. I mean what do you expect. It's Waco, TX.