Dunkin Donuts Complaint - All for some coffee - Medium Coffee
NEW YORK, NEW YORK -- I walked in, second time in my day, to order a medium hot coffee. My order was being taken care of from another employee whom I don't remember her name [snip], was in the side room yelling and complaining about how she could only depend on another employee to not "f*** things up" (pardon the foul language.) She was going on about how if she could leave the store, that she could depend on this employee to not mess things up and that another employee is very undependable. I don't recall the name of the employees she mentioned.
Back to my order, once I received my coffee and my receipt, paid by my debit card, I noticed when I was leaving the store that the receipt was marked incorrect. I was charged for a small iced coffee priced 2.33 (?) when the medium hot coffee itself is just 1.98. The price difference didn't matter to me, it was just a couple of cents. However, I still wanted a correct receipt for my records, so I went back to the cashier who gave me my order (again not sure what her name was, might have been Sheryl.) She didn't know how to refund the money back to my debit card so she called over [snip]. When Jamie came to the cashier after seeming quite upset, she looked at me and asked me "okay so whats the problem?" I told her the order on the receipt was wrong, and she responded something like 'my god these people' or 'I'm not going to be able to even leave today,' very loud and totally inappropriate. She took the receipt and started subtracting from what the iced coffee was priced, to the medium hot coffee that I ordered. She looked like she was having trouble also putting the money back on the card, so I simply said just give it back to me in cash. When she was planning on giving me back cents, I told her about her store's policy. When I showed her the store policy which was stamped all over the store (which stated if your order is incorrect on the receipt your order is free)she flipped. She yelled at me, asking me if I was "busting her balls" and if I was "fu**ing serious." I asked her to calm down, that its your store's policy to do what is required. She continued to yell and say "your fu**ing kidding me", and asked me what is it that I wanted for free. I told her that again, that her policy was that my order was free, so I would just take my coffee. And again, she yelled and responded back that if I was "Fu**ing with [her]" I told her she needs to calm down, and asked her for her name. She wrote it on the receipt and practically threw it at me, saying [snip]. She then yells at me saying shes having a "Great day" so I responded when I received the receipt "Yea I'm having a great day too, and its about to be wonderful once I make this complaint." She told me that I can do a complaint online (which I know is not true, and if it was, I would rather speak to someone directly in charge.)
So she continued to yell, and stated that she was going to call her boss. I told her thats great, because I can talk to him as well. She told me "Oh well, thats your problem now isn't it. Your not going to speak to my boss." And I told her, so let me speak to your manager. She snapped back at me telling me that she is the manager. I told her "thats great, your showing your employees how real customer service works." She started to call her boss saying out loud that she doesn't "need this." While she was speaking to her boss, she asked him "do you want to speak with this sir, because hes just standing here and wants to speak with you." Seconds after talking to him about the incident, [snip] was yelling in the background saying that "Don't lie sir, don't lie." I simply told her "I'm lying? Sorry, but lying isn't something I do." Then she was screaming to get her cellphone back, which I did shortly after I asked her boss for his cellphone number. I called him on his cellular phone and he told me he will send me an email and try to deal with this incident.
I called him the next day and asked him as a reminder on what was the manager's name. He said Jamie. I asked for a last name and he simply said he didn't know. I then asked him for his full name which I didn't get when I first spoke to him. He said Sherief. I asked for a last name and he refused to give it. I reminded him that he hasn't send me the email, and email that I thought was to report the incident. The email he said, was only just to receive a complimentary meal at his establishment. Thats not what I wanted however, I wanted a professional email to receive my complaint and save it on file.