Complaint - Not delivered as promised

Review by samlefler on 2010-11-09
SANDY, UTAH -- Ordered Water heater due to good reviews on Amazon store front. First sign of trouble when no tracking info was provided. This heater was to replace a leaking one so timely delivery was important. Hard to get someone to answer the phone during business hours - the recording says "one call in queue" and no one answers. Once I got "two calls in queue" and then someone answered, did not give any delivery info and did not call the next day as promised. The item did not arrive over a week after promised delivery.
Comments:2 Replies - Latest reply on 2010-11-09
Posted by unhappy999 on 2010-11-09:
I don't think I would buy a major item like a water heater over the internet. What would have happened if it came damaged or did not work? Sometimes its better to pay a little more for peace of mind.
Posted by T on 2010-11-09:
I would buy a water heater through the internet, if the company I was dealing with provided me with tracking information so I could monitor delivery.

On the other hand, if a prospective company turned out to have miserable customer service, I would move on to the next one as a supplier.

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