Holiday Inn Complaint - Reservation transfer
We had a reservation with hotel HOLIDAY INN EXPRESS WASHINGTON DC NORTHEAST.
On the 23rd October we contacted the Central Reservations Call Centre and asked if we can transfer our booking from HOLIDAY INN EXPRESS WASHINGTON DC NORTHEAST to HOLIDAY INN WASHINGTON-CENTRAL/WHITE HOUSE in Washington DC and if there was any penalties, taking into account their cancellation policy. The call center assured me I could make the transfer without any penalties and all I had to do was pay in the rate difference of $263.00 US Dollars.
I then received a confirmation e-mail under my old Reservation Number but NOW showing my hotel as HOLIDAY INN WASHINGTON-CENTRAL/WHITE HOUSE which is what I wanted.
It now seems that this reservation was cancelled, thus me losing my full payment of $721.35 US Dollars and a new reservation was opened under a new reservation number and the amount of $985.00 US Dollars was taken off my Credit Card by HOLIDAY INN WASHINGTON-CENTRAL/WHITE HOUSE.
I never cancelled this Reservation, I transferred my accommodation as advised I was allowed to do by a Holiday Inn representative at Holiday Inn Central Reservations.
I am now over $700 Dollars poorer for an issue I did not make. Holiday Inn’s representatives made a mistake, not me, I inquired, was informed and I am not going to pay $ 1706.35 for two hotels when I am staying at only one.
But I have contacted Guest Relations and get no help, I have spoken to the Hotel and get told no their is no way they can transfer bookings, Central Reservations was wrong. But nobody is willing to refund me the $700 dollars it seems that it is nobodies problem!