Discount Radiator World Complaint - Bob King of Discount Radiator World is a thief! owes me $3342.50
SACRAMENTO, CALIFORNIA -- I needed to buy a radiator for my motor home. Discount Radiator World at 4555 Auburn Blvd. Suite #20 Sacramento, Ca. is where I bought it. I felt nervous purchasing a radiator for $3342.50. I called Chase Visa and was told not to worry, and that my purchase would be covered, NO MATTER WHAT HAPPENED! I called Bob King, the owner at Discount Radiator World and ordered the radiator. Once Bob King got his money, he said it would ship in a couple weeks. I kept calling him to find out where the radiator was. He wouldn’t return any of my calls. He kept my money! I called Chase at this point to cancel the transaction because it was the 58th day from their 60 day window from when I ordered it to still get a refund. Chase told me NO PROBLEM, You will have your money within 24 hours. Then when I called Chase Visa they told me they needed a letter from me and the merchant before they would pay me back. They told me that they couldn’t help me because they didn’t get a response from the merchant. I finally talked to a representative at Chase Bank that took my whole report and assured me that this would be taken care of. I received a post card awarding me the refund in my next 2 to 3 billing cycles and never saw it. I called Chase and talked to the same representative. She apologized and said she couldn’t\' help me no further because her boss shot it down. Now at first I was denied because they needed a letter, then a second time because they didn’t get a letter from the merchant, Bob King. Now I am told I need to fax this letter to explain everything in better detail another time. I have to summarize this transaction as a nightmare full of promises over and over by supervisors telling me my refund is entitled to me. I purchased an item and never received it. Chase has drawn this out over 15 months now. I did everything Chase Visa told me to do with in the timeframe and guidelines. I was assured that there was no risk in purchasing the radiator. I understand that in the STATE OF OHIO, an oral agreement is a legal binding contract. I have been awarded a refund from Chase Visa 3 times and had 4 excuses why I am denied, changed ever time I spoke with someone there. I was told that information was missing. I was told that Chase Visa had no record of the 1/2 hour conversation between them and myself. I was only asking what was owed to me. Chase had assured me of a risk free transaction and now they come up with all these excuses because they basically can't get in touch with the guilty party. This is not my fault! I shouldn’t be penalized and stuck with a bill that Chase Visa recommended me to make. Bob King is a thief and so is Chase Visa!
Sincerely, Tom Panek