General Motors Complaint - Should have been a recall
A letter (allegedly) was sent to the owners of these vehicles dated Nov.2007 stating:if you own one of these vehicles equipped with a 6.6L Duramax diesel engine you may experience service engine soon light illumination, low engine power, hard start, and/or fuel in crankcase, requiring injector replacement. Later in the letter is states,"This is not a recall. Do not take your vehicle to your dealer as a result of this letter unless you believe that your vehicle has the condition as described above". A "special coverage adjustment-injectors-replace dated Dec.8,2009 #04039C" was issued to dealers. It stated that an extended warranty would cover cost for seven years (from the date the vehicle was first placed in service) or 200,000 miles whichever came first.
My vehicle,2003 Silverado HD 2500 has never had any of these symptoms until I left Vermont headed for Florida. We reached N. Carolina and refueled only to see billows of blue smoke coming from the tailpipe. The long and short of the story is we never received this letter, we never had any hard start, loss of power or fuel in crankcase. Our mileage was 107,000, about half of what the warranty covered but we were 90 days over the seven year period. (I guess if you were unfortunate enough to have bought a 2001 vehicle in 2000 your time would have been up when and if you got the letter dated Nov. 2007) In any event GM was not to be moved in any way to help, even partially, on the $5,000.00 bill. Aren't we all glad to have bailed out GM when they were down and out?
Also if you are in the category of trucks mentioned save yourself some money if you can but don't ask to see or take the spent fuel injectors with you after the repair, the dealer will not let you have them. They must be returned to one of two places. The special notice to dealers states "wait until the warranty claim is paid to determine the location to which the injectors must be returned"