Ikea Complaint - Horrible customer service
WEST CHESTER, OHIO -- I went to IKEA to get my daughter a new "big girl bed". We decided to get the pink Mammut bed after looking at it on the website. This item is not available for purchase online so we made a day trip to the nearest IKEA store (which was 2 hours away). Looking at the product online, the description implies that the bed frame is included, and in the online price it is included, but "packaged separately". We drove the 2 hours to the store and picked out the bed and mattress, and a few other things for her room. We spent nearly 2 hours in the store, trying to make sure we had EVERYTHING because a return trip was not an option due to not having a store close by. At checkout, I specifically asked the IKEA employee if the bed slats were in one of the boxes for the bed. There were 2 boxes on the shelf where the bed was stored. I got both and was assured by the IKEA employee that the slats were in the second box.
When we got home and assembled the bed, the slats were nowhere to be found. I then called the customer service line and was told that the slats were packaged in a THIRD box and were an additional $9.99. Since the employee failed to mention this to me when I specifically asked her, I did not get the third box and subsequently was not charged the $9.99 for the bed slats. IKEA then REFUSED to send me the slats, because they were not on my receipt (due to the store and employee "misinformation"). I also was told that I could NOT order them because they were not available for purchase online or through home shopping. The ONLY way to get the slats was to drive the 2 hours back to the store or to call one of only 3 stores that would allow phone orders. I was given the number to the Pittsburgh store's home shopping line but when I called this number only got a recording asking me to leave a message with my name, number, and reason for my call.
So now I am left with a bed that is unusable, my daughter is sleeping on a mattress in the floor because we cannot put it on the bed without the slats. I am out over $200 for the bed which we can't use and mattress which only fits IKEA beds. So now my only choice is to either drive 4 hours round trip and spend $50 on gas to pick up a $10 item or wait however long it takes to get through their "home shopping line" and then pay to have the slats shipped to me all because their employees are either idiots or liars.
Childrens Mammut Bed