Belle Tire Complaint - Belle Tire UPSALE LIARS!!! 33535 Ford Road Garden City, MI 48135
GARDEN CITY, MICHIGAN -- I went to Belle tire to get 4 new tires for an 01 Taurus I just recently acquired. AFTER the new tires were installed they tole me they couldn't do an alignment because I needed front\rear struts, front lower ball joints, front outer tie-rod ends, and rear sway bar link.
Ok, apparently this cars needs tons of work but that is ok since I got it for $500.00 and had recently been out of work and flat on my ass all year. It just would have been nice if the told me they couldn't align my brand new tired before they installed them.
Anyhow, I took the list Belle Tire gave me and told them I'd be back in a few weeks because I could not afford the 1600.00 plus dollars they wanted for the work that needed to be done.
I took it upon myself to order the parts online and install everything myself. My total cost was 600 and that included new rotors\pads, and shoe\drums. Saved myself 1000 but it was a lot of work.
Anyhow, I finally was finished with the work so I took the car back to Belle Tire to have the tires aligned and the manager told me he would be done in an hour and he would call my cell when he was finished. After going home to get my wife and returning the manager told me there was a "problem". He said they couldn't do the alignment because the lower ball joint was a "4" and the alignment would work. He said the ball joint nut wasn't tightened and the drive up there must have damaged it.
BS. Because my father in law and I replaced the ball joint and he is a retired certified mechanic. Also I only drove the car 1/2 mile up the road to Belle Tire. I asked him how much to replace and he said 250 plus 65 for the alignment. I told him to just align the tires and I'd take my chances.
I asked him how long until the car would be done and he said not long. I asked if it was going to take an hour because I'd rather go home 1/2 mile away for an hour rather then wait and he said it wouldn't take that long. So I asked a THIRD time how long it would take and he said 45 minutes. So I left and went home and they called my in 30 minutes to tell me it was complete.
After I picked up the car and drove home it smooth and quiet as can be.
Belle Tire lied to me about my lower ball joint being bad. Then they got mad at me and wasted my time because I refused to have them fix it and told him to just do the alignment like I asked in the first place.
I assume they figured I just spent all that time and money having the car fixed so they could upsale me $250.00 on an each ball joint change because it was all just replaced.
And yes I was in dress pants and a sweater. Must have looked like I didn't know anything even though I'm an automotive test engineer and for the most part mechanically inclined.
Crooks. I was pretty upset with Belle Tire and can honestly say I won't go back. Simply because the managers attitude was so rude and they wasted my time. If they truly believed the ball joint was bad they should have called me while it was on the rack because I would have had the alignment done regardless.
Whatever. That's my 3cents.
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