Amazon.com Compliment - Satisfied customer for years!
I've been a customer of Amazon.com for years now. I've gone from simply purchasing books, to making it my #1 online site for pretty much anything. I joined Amazon Prime to get the reduced shipping charges, and it paid for itself in the first three purchases. It's well worth the cost, if you use the internet to do a lot of shopping.
Amazon is so much more than books. I purchase gifts for family members, games, movies, kitchen goods, food and computer technology/hardware.
They have a game download ability that let me purchase and instantly play titles like CitiesXL 2010 and World of Goo. They also have movies and TV shows on digital download, which I can stream directly to my TV via my Tivo.
And I've recently had to return a few items. Amazon bent over backwards to help me with my returns. I returned an exercise bike that came in a crushed box, and they had the new bike here the next day. I returned headsets for my PC that went out in about 3 weeks of use, and they took it back and credited back my money to my Visa card.
And because of my great experiences with Amazon, I purchased a Kindle for myself and my two friends. We all get so much use out of them - we love our Kindles!
My only complaint is that the customer service departments seems to have moved to India. While I haven't encountered any direct problems because of this, I'm wary because of experiences I've had with other companies that outsource to India ( i.e. Dell). I truly hope this doesn't negatively impact my relationship with Amazon in the future.