Company Response on 11/18/2010:
My name is John Walsh, I am the Dealer at Fredericktown Chevrolet and the person the complainant is referring to in their review. I remember the incident very well.
I believe the review contains much inaccurate and potentially slanderous information.
I re-reviewed the buyer’s order that the complainant signed. It contains nothing regarding transferring the bed liner in his trade. Therefore there was no prior agreement that we were breaking and he was attempting to enforce.
However we would have been willing to swap the bed liner. We do things like that all the time as a courtesy to our customers. In this case, however, we couldn’t because the bed liner would not fit. I have provided dimensions of the two beds (the one the bed liner was designed to fit and was coming out of and the bed of the truck the complainant wanted us to install it into) at the end of my response. We would have damaged the complainant’s new truck had we attempted to install the bed liner and if the complainant drove off with it “jammed” into a bed it was not designed to fit in it could have flown out.
I did personally inform them that we were not going to install their bed liner into their truck after our salesperson had attempted to do so several times. I told them the reason was because it would not fit. I was met with belligerence. The complainant and his son were aggressive and loud in their objections to my decision. I was not irate but I was very firm in my position because of the liability and risk to both the complainant, his property and to the dealership.
After explaining our position many times but still being responded to with loud and aggressive arguments I told the complainant and his son that the conversation was over and to decide whether or not they wanted to take delivery of the truck. I left the salesperson’s office and retired to our sales manager’s office on the other side of the showroom. When I left they were debating what to do. Before I left I heard the son tell his father that he thought it was a good deal and that they should take the truck.
Shortly thereafter (ten minutes perhaps) the complainant and his son were standing on the showroom still arguing the situation and being disruptive to our ability to conduct business. In a loud voice that I could hear clearly from my location the complainant’s son said they should sue us. That is when I walked over to them and asked them to leave. They refused, so I told them to leave.
The complainant said in a loud voice that he had never been treated so badly, had decided not to take the truck and asked for his $100.00 deposit back. We provided that for him. It is our policy to refund customers money by issuing a check. Because the complainant was being so loud and disruptive we gave him his deposit back in cash. I was not irate at returning his deposit to him. Rather I wanted to do whatever I could to get the complainant out of the building and off our property as quickly as possible. We shortcut our normal procedure to get him his money back in moments instead of making him wait an additional ten or fifteen minutes while we wrote a check.
The garage area he refers to is a restricted area that is off limits to customers. Instead of leaving as he had been told to do he darted in the opposite direction of their vehicle over to the garage area. I beat him there and stood between him and the entranceway, blocking his entry. The complainant was screaming that he was a Korean War veteran and should not be treated this way. I never grabbed his arm. My arms remained at my side very intentionally so I did not provoke the complainant further. The complainant’s actions were bordering on irrational and the situation was very much out of control. I just wanted him to leave as soon as possible. His son told me his father had a temper and that he would eventually cool down and perhaps they would be back.
During his tirade the complainant threatened me and the dealership with bad publicity and word of mouth advertising. I believe the “review” on this website is his attempt to make good on that threat.
If any person reading this review would like to contact me personally you can reach me at 740-694-6015 or 740-501-1861. You can email me at firstname.lastname@example.org.
CARGO BOX LENGTH AT FLOOR 97.8"
CARGO BOX WIDTH AT TOP, REAR 61.5"
CARGO BOX WIDTH AT FLOOR 62.4"
CARGO BOX WIDTH AT WHEELHOUSINGS 50.6"
CARGO VOLUME 75.5 CUBIC FT.
CARGO BOX LENGTH AT FLOOR 97.6"
CARGO BOX WIDTH AT TOP, REAR 61.9"
CARGO BOX WIDTH AT FLOOR 64.8"
CARGO BOX WIDTH AT WHEELHOUSINGS 50.0"
CARGO VOLUME 70.7 CUBIC FT.