Subway Complaint - Manager refusing to make a new sandwich when meat tasted gamy/rotten
WINNIPEG -- Today I went to the Subway located at 1132 Portage Avenue, (Winnipeg) and purchased two breakfast egg and sausage wraps to go. When my partner and I bit into the wraps the sausage tasted gamy and we decided not to eat them. I've had the wraps many times before and was very happy when Subway decided to do all day breakfast, as I don't eat sandwich meat and I like the idea of both the wrap and the protein. They've never tasted gamy before, so I thought there must be something wrong. When I went back to the store to return it, albeit, it was a bit later, but I had the receipt and there was only one bite out of each and I only wanted credit or a new wrap (no sausage, this time). I never imagined it would be a problem. The "manager" was instantly defensive and antagonistic, talking over me and cutting me off, she even scoffed at me, laughed at me and talked to me as though I was trying to "pull one over" on her, when all I wanted was my meal. I asked for the owners contact info or the head office and she assured me that she was the only person I would get to speak to. She took great delight in pushing my buttons and tried very hard to make me react and was quite elated when I did. The owners of the Subway chains in Winnipeg should be more selective in who they hire to "manage" their stores. I'm a frequent Subway customer (2-3 times a week) and am very disappointed in such horrific customer service. They should also train the staff to change gloves after handling money or cleaning up the store, as the young girls working when I initially ordered just kept the old gloves on. I believe that defeats the purpose of the gloves, in the first place. I know most of the employees hate their jobs and I'm not complaining about the constant lack luster service I get at most of the Subways in Winnipeg (Save for the one on Henderson HWY and the one on North Mcphillips, for some reason they're very professional) but I certainly didn't expect the abuse I got from "Terry" today. I've had enough and will no longer be purchasing from Subway, which my partner also said today. We work in the entertainment industry and are often on the go, so this is truly disappointing, but not worth the frustration. Obviously the Subway chain owners do not care about the customers, as they are owned (not like a McDonalds or an A&W, where there would have been NO discussion and it would have been replaced with a smile) by individuals that feel no loyalty to the customers, and take no pride in the service they provide.