LG Complaint - DO NOT BUY LG!!!!!! - LG Smooth Top Electric / Convection Range
WARNING, WARNING, DO NOT PURCHASE ANYTHING FROM LG!!! Life's not so good if you do.
I purchased a LG smooth top electric/convection oven in October of 08 and paid almost $900.
Have had spots in the bottom of the oven for the past several months and the cleaning cycles, soap & water, will not remove them. Contacted LG's live chat customer service & spoke with "G" last week. First day I didn't have serial/model number so contacted live chat on 2nd day, and what ' cha know, I got "G" again. He told me that sometimes it takes two full cleaning cycles for spots to come up. I specifically asked him if I should run the stove through two complete cleaning cycles. He said yes...that's a total of 6 hours!
Anyway I did and now I have a big old rust spot in the bottom of the oven and the paint is chipping off. Sooooooooo, I phoned the customer service line and got ahold of "T" who I could barely understand. told him he would have to speak slowly and louder, which he did. He tells me there is no evidence of any on-line live chat with Gustavo on the 2nd day and no evidence he told me to run it through 2 cycles.(And guess what, when you are on Live Chat with the LG customer service you are unable to print a copy of the discussion.) The almost $1000 stove is out of warranty, so he gave me the number of the local repairman and said he could come and look and see what is going on. That will cost me $85 and then they won't be able to 'replace' an oven...All the ovens I have owned over the years did not ever, ever have rust spots in them.
The moral of my story is RUN FROM ANY AND ALL LG PRODUCTS - they are pieces of inferior garbage that you pay way too much money for to be treated this way.