Value City Furniture Complaint - Value City..Third Time Is Not The Charm
GLEN BURNIE, MARYLAND -- I had a first time, very good experience when buying a love seat/sleeper from Value City Furniture. After moving into a brand new home we needed new furniture for a guest room. Our first out of town guests were planning a visit and we looked at 4 local furniture stores, including Value City.
We decided on a queen sized bed, night stand and chest of drawers for a total price of $1540. Not the most we'd ever spent, but certainly a significant amount of money. We bought a new mattress and box spring set a Macy's and it was delivered without incident the day before our first scheduled delivery from Value City.
I was given a three hour time span, right in the middle of the day, which came and went. I had to call the store and was told it would be another hour to two hours. Very inconvenient, especially when considering that our home is less than five miles from the Value City store in Glen Burnie, Maryland.
Two very nice delivery men arrived. They unwrapped the furniture from blue padding brought it into my home. First problem was that it was covered with what appeared to be dirt. They explained that it was from the pads and said that a dryer sheet would work to remove the coating from all of the pieces. OK..I can do that. I wanted the furniture and am reasonable. So I have to vacuum my very light colored rugs after..I'm still happy to be getting my new furniture.
They brought in the bed..headboard, foot board and frame..so far, so good. Dirty, but what can I do? Next the large night stand..again..dirty, but in pretty good shape. Next they bring in the very large chest of drawers, across my hardwood floors and upstairs to the guest room. I see very clearly the the back is cracked from one side to the other.
The delivery men reverse the process and reload the broken dresser onto the truck. I called the store and the manager Karen said she would "order another one" and we set up a delivery date for the following week. Another day of rearranging work schedules and waiting for delivery, but there is no other option. Half of a bedroom suite is not what I had in mind.
I am very pleased when the call comes and my three hour span is at least early in the day. The delivery day arrives and this time the dresser is wrapped in plastic, so no blue, dusty film on my white furniture and carpets. Good start!
The very heavy piece is again carried across my hardwood floors, up stairs and into the guest room, where the plastic is unwrapped. A large crack in the front of the chest makes this one unacceptable. You know the routine.
Another one is ordered, another delivery date is set up, again scheduled for early in the day, so all is not lost. So...today I'm up bright and early. Surely this will be the day that my guest room is complete!! My guests are arriving from across the country in just a few days. All will be well.
This time the furniture is wrapped in the blue padding with tape all around it. Under that it is completely wrapped in plastic. The driver (same very nice man from the first delivery) suggests that they unwrap it before taking it into my house and up the stairs. They do that on my driveway. Here stands the very same chest of drawers from the first two deliveries...the cracked back all painted and patched (I hadn't noticed that on the second delivery), the front crack painted over and lots of other dings and rub marks. What happened to the 2 chests that were reordered? It didn't happen. I was sent damaged and not very well repaired furniture being passed off as new..at the same new price I'd paid. The driver is embarrasssed and apologetic.
So..here I sit, at my computer. I'm feeling frustrated, furious, taken advantage of and very unappreciated as a Value City customer. I'm waiting for the store to open so I can talk to yet another manager and try to work this out.
In this economy, I'm amazed at the lack of quality control and customer service. I'm shopping for new family room furniture, but Value City Furniture is off the list. I just should not be this difficult.