Key Bank USA Complaint - Overdraft Ripoff Scheme and Threats Made in Person on on Phone
Resolution Update on 11/10/2010:
Apology and refund were given.
$34.00 that is what this is all about. Prior to the bank closing on Saturday a deposit was made. Some bills were paid on Monday, but the check was applied after the bills despite an overdraft account. I checked Monday everything looked fine. I checked Tuesday---an overdraft fee--when according to my statement and online register---BOTH--- I never went negative. I call the 800 number and they said go talk to the branch manager. I did. He was very mean and acted like a cartoon villain as he explained they can put deposits and debits in any order they want. I asked about another bill that was due to come out on Monday but hadn't, and he said he hoped they would put it in on Monday, so he could charge another overdraft fee retroactively, and as many other fees as he could find for my account. Then he realized my account opened in 1983 was with a branch five miles away. I had to contact that bank. I did by phone and was told she was out of the office for the day, and that they would monitor my account for anything odd. The original manager called me at work reissued his threat, and claimed to have spoken to the other manager.
I called his bluff and he admitted he had not spoken to her. I told him not to call again, or I would consider it harassment. This morning the assistant called and said that they could not reverse the fee according to their rules. I have not been able to speak to the manager who was more than happy to speak to us when my daughter and partner opened accounts with her. In NYS they say on the banking complaint website that most National banks apply deposits first, but they don't have to. Since 1983 I have only been charged two overdraft fees one was reversed. I am very upset that the bank manager did not speak to me personally. Conclusion: Key bank is not as nice to work with as they used to be.