Nextel Complaint - Poor Service
Originally I was with AT&T wireless for 2 years and saw them detorirate in service whereby I swtiched my phone 2 times thinking my phone was getting old. Then after the big news hit that AT&T was going down and overcrowded their towers, I switched to nextel because:
a) they were around for a long time
b) they had the fancy black big walkie talkie phones
c) was told govnt officials like FBI/CIA have special towers
BIG DEAL... READ ON
Their customer service is WORSE than AT&T
Since this is my 2nd cell phone provider, I wanted a special feature whereby I could use my cell phone as a plug in feature for my laptop's 56 baud modem (laptop runs the show) just like it would at home on my LAN line.
So I went ahead and splurged on the i730.
Since Im basically a meat-n-potatoes kinda guy, I dont need any fancy features. Heck, I never even use the address book or have special ring tones, wall paper etc. Just give me the basics - COVERAGE.
I was told the i730 (a $200 phone) would do what I wanted with a USB adapter.
I go ahead and place the order on the phone. The adapter never arrives. Then I get a credit for it and then it arrives.
I get this adapter, guess what. I looks like nothing that will work. Its a usb port on one end and a plug for the phone. Of course it wont work. It needs to have a normal phone jack from one of the cord to the phone. But I try it and even bothered my ISP knowing. Later, NEXTEL tells me after 90 minutes that they made a mistake.
Fine, I was stuck with a phone that I didnt need. But read on...
The thing that bothers me the most is the following
a) Bad coverage in modern buildings. Why is it that other people's provider gives them coverage and mine wont work
b) Why cant I dial 911 when the battery is dead or when im in a dead zone. Isnt there a law on this?
c) Why is it that the sales tax on the bill is more than 15%
Since transporting number capability became legal last year, once I get this contract completed in July, Im leaving them.
Though incoming service is free, im fed up. My main goal is to have a phone that works in the most important spots.