Because I am in Massachusetts I cannot view, review or pay my auto insurance bill online. I can with my boat and homeowners insurance. Travelers states that it is because they use a different billing system for Mass auto and that is just the way it is. My bank won't allow me to us auto pay because Travelers will not recognize the 'special' Mass policy number. I either have to call M-F between 9 & 5 when everyone else calls or hand write and mail a check. Nice. I wonder if getting money from a claim will be the same. DO NOT USE TRAVELERS.