Big Daddy's Pizza Complaint - Refused to Deliver Pizza

Review by Experienced Cruiser on 2010-11-10
MARGATE, FLORIDA -- On 10-26-10, I contacted Big Daddy’s to deliver a pizza. I was told 45 minutes. I went about my business. Apparently, they decided to deliver the pizza in 15 minute without letting me know. So no one was able to answer the door. I contacted the driver 35 minutes into the order. He told me the pizza was hot. I checked, the crust was cold. I wanted a hot pizza. I then spoke with Neil at Big Daddy’s. I told him I was in the shower when they tried to deliver the pizza too early. I wanted another Pizza Neil told me I have to go somewhere else because he was not going to deliver pizza to someone who doesn't answer his door and my driver is outside waiting. I told him are you kidding me? Are you going to deliver a hot pizza? He said "no". Neil then hung up on me.

This is poor customer service. I was honoring his time frame and Big Daddy's wanted me to accept a cold pizza. Neil’s demeanor was not customer friendly. In fact, he blamed me for the issue and then would not do the right thing.

I would not recommend Big Daddy's Pizza and Subs to anyone. Neil needs to find another line of work where he cannot badger his customers. It’s obvious if things do not go his way his true personality comes out. I would wager a fortune if you use him and have any issues you will see his real inner nature.

It should be noted this is not the first time Big Daddy's has not honored his Pizza times. Several months ago I ordered a pizza for pick up. I was give a set time. I arrived 5 minutes late. Then I was told it would be another 20 minutes. In other words, Big Daddy's Pizza had made my Pizza yet. I told them I could not wait. They did not care that they provided a time for pickup. That I drove to their store to pick up the Pizza and they had not followed through with their end of the bargain.

Also, I was ordering 2-3 Pizza's a month from Big Daddy's based on their lousy service and attitude not anymore.
Comments:5 Replies - Latest reply on 2010-11-11
Posted by Anonymous on 2010-11-10:
you are aware delivery times are estimates, correct?
This means the pizza can arrive anytime after you order it, but it may take up to or even over the 45 minute quoted time.
it's an imperfect world.
Posted by Anonymous on 2010-11-10:
mrvw> Very well stated.
Posted by Ytropious on 2010-11-10:
It's an ESTIMATE. Why would you order a pizza then hop in the shower, there's always a CHANCE you know?
Posted by Anonymous on 2010-11-10:
I side with big daddy on this one. You should have been waiting, and I wouldnt want to send my driver out a second time either, after already wasting his gas going out there. Next time, make sure youre around to answer the door. I dont understand how he badgered you, all he said was hes not sending out another pizza. YOu orderd 3-4 times a month even though you had lousy service? Ever hear of Dominos? Or Pizza Hut? Or better yet, go to a grocery store and get yourself a Digiorno pizza, that way you can have it hot whenever you want, regardless if you were in the shower or not!
Posted by olie on 2010-11-11:
Wow. Most people would be thrilled that their pizza arrived so quickly.

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